Shipping policy
At Dozoraa, we are committed to delivering your kitchen gadgets quickly, safely, and transparently. This Shipping Policy outlines how your orders are processed, shipped, and delivered.
📦 Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- After placing your order, you will receive a confirmation email.
- Once your order is shipped, tracking details will be sent via email.
🌍 Shipping Locations
We currently ship to:
- United States
- Selected international locations
If your location is unavailable, you will be notified during checkout.
⏱️ Estimated Delivery Time
- United States: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other external factors.
💰 Shipping Costs
- Shipping costs are calculated at checkout and displayed before payment.
- We do not charge hidden fees.
🔎 Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- This allows you to monitor your delivery status.
⚠️ Shipping Delays
Delays may occur due to:
- High order volume
- Shipping carrier issues
- Weather or logistical disruptions
We will keep you informed if there are significant delays.
📬 Incorrect Address
- Please ensure your shipping address is accurate at checkout.
- Dozoraa is not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
📦 Lost or Damaged Packages
If your order is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Provide your order number and relevant details
We will review and assist you with a resolution.
🌐 Customs & Duties
- International orders may be subject to customs duties or import taxes.
- These charges are the responsibility of the customer and vary by country.
📩 Contact Us
If you have any questions about shipping, please contact us:
We aim to respond within 24–48 business hours.
✅ Our Commitment
We aim to provide a smooth, reliable, and transparent shipping experience so you always know what to expect when ordering from Dozoraa.