Return and Refund Policy

Last updated: October 24, 2026

At Dozoraa, we want you to have a positive shopping experience. This Return and Refund Policy explains how to request a return, exchange, or refund for purchases made at https://dozoraa.com.

Return Eligibility

You may request a return within [insert your return period, such as 30 days] of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, where applicable.

• Proof of purchase or an order confirmation must be provided.

• The return request must be approved by our support team.

Some products may be ineligible for return where permitted by applicable law. Any exclusions will be disclosed before purchase.

How to Request a Return

To start a return, contact us at help@dozoraa.com with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs if the item arrived damaged, defective, or incorrect.

Please wait for return instructions before shipping an item back. Returns sent without prior authorization may experience processing delays.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number and clear photographs of the item and packaging.

We will review your request and explain the available resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. The time it takes for the refund to appear depends on your payment provider and financial institution.

Any applicable refund processing timeframe will be communicated when your refund is approved.

Return Shipping Costs

[Choose and publish the option that reflects your actual policy.]

• Eligible customers pay the return shipping cost; or

• Dozoraa provides prepaid return shipping for eligible returns.

If an item is damaged, defective, or incorrect, contact us before returning it so we can explain the appropriate next steps.

Exchanges

If you need a different size, color, or item, contact help@dozoraa.com. Exchanges depend on product availability and our return eligibility requirements.

Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has entered processing or shipment.

Contact Us

Dozoraa
301 Blair Rd #10
Avenel, New Jersey 07001
United States

Email: help@dozoraa.com
Phone: +1 848-607-4576

This policy does not limit any consumer rights that cannot legally be excluded.